Terms and Conditions

Art. 1 Introduction

It is important to carefully read these terms of use ("Terms") in full which are a contract between you and StrimStory and which govern your use and access to StrimStory site and applications (as defined below) or any product, service or content provided through them (together, the "Services").

By visiting, using, navigating the StrimStory site and applications, you agree to the application and content of these terms, including the Privacy policy and personal data protection.

We reserve the right to change conditions at any time by updating them on the Site and in the Strimstory Applications. Further use and access to the Site, Applications or Services after such changes, constitutes your agreement to comply with the updated terms. If the changes have a significant impact on your Services or your rights, we will notify you with the effects.

If you do not agree to these terms, you cannot access or use the StrimStory site, applications or services.

Art. 2 Definitions

"StrimStory" - is Romanian company with its registered office in Bucharest, District 3, Drumul Gura Făgetului street, no. 63-67, Block 1, 4th floor, Ap. 31, registered to the Trade Register Office of Bucharest Court under no. J40/3789/2020, with sole registration number 42403343 which owns and develops the website and applications with the same name (StrimStory).

"User" - anyone who accesses and uses the applications or the StrimStory website.

"Subscription" - the monthly price the user agrees to pay for access to the StrimStory services.

"Customer" - a user who created an account on the site or through the application and has activated a subscription.

"Audio Book" - An audio recording saved on a digital format consisting of a book or other material read aloud.

"Podcast" - an audio recording usually organized by its author / host in the form of episodes, and on topics selected by him, which is made available to listeners via the Internet.

"Library" - the online library stored in our infrastructure that contains selected audiobooks and podcasts, which the user can listen to through the applications and the StrimStory platform.

"My Library" - the collection that the user can create by adding audio books and podcasts for quick access to them.

"StrimStory application" - a computer program (software) that includes its graphical interface which can be run on a Mobile Device, made available to Users through the StrimStory website (“Site” or “Platform”) and the Google Play Platforms (referred to as the “Android Application”) or the App Store (referred to as the “iOS Application”), hereinafter collectively referred to as the “Application”.

"Mobile device" - a smartphone or tablet on which an Android, iOS, or iPadOS operating system is installed and can run the StrimStory application properly.

Art. 3 StrimStory services

StrimStory provides access for its customers to the library of audio books and podcasts (together and separately referred as "Content") only for online streaming without the possibility to download or purchase.

To use the site/platform and/or the StrimStory Applications and to access the Content, you must register an account. Account registration can be done through both the StrimStory Applications and our website.

Once your account has been registered, the next step is to customize it to your preferences by choosing at least one language you want to listen to audio books and/or podcasts, and at least one preferred category. From now on you can use our apps or platform to listen to podcasts and/or fragments (samples) of audio books where they are available.

In order to access the entire audio book library, you must have a subscription enabled. This step is done from our site by clicking on the "Activate subscription" button on the main page or in the "Account" section.

Art. 4 Requirements applicable to the user

4.1. You must be at least 18 years old to create a StrimStory account. Otherwise, you can only access StrimStory services if you are at least 14 years old and:

  1. you have the permission of your parent or legal guardian to access StrimStory services;
  2. you are under the supervision of your parent or legal guardian and read these Terms with your parent or legal guardian to understand and accept them;
  3. comply with any additional age restrictions that may apply to accessing certain Content (where applicable);
  4. understand that without the permission and supervision of your parent or legal guardian, you will not be able to access StrimStory services.

4.2. You agree and warrant that you are the holder of the credit/debit card used for the created account, or that you have the express permission of the cardholder to use the card as a payment method.

4.3. You are responsible for the veracity of the information provided for registration, as well as for keeping the confidentiality of the data and information transmitted for subscription activation and/or access to content. We shall not be liable in any way for any direct or indirect losses, or for any damages resulting from or in connection with your disclosure in any way of such data and information.

4.4. Our partners who transfer the rights to make audio books in the library available to the public, have the right to limit the countries in which they are available.

Art. 5 Register a StrimStory user account

Account registration is done from applications for mobile devices or from our site. You must follow the instructions for data collection (name, e-mail address, password and date of birth) and to accept that you have read and unconditionally accept the Conditions together with the consent of the Privacy policy and personal data protection.

After completing the registration form, you will receive an email at the email address used to create the account. This email has the role of confirming the registration of the new account, confirming the e-mail address and activating the account by accessing a provided link.

Once you've activated your account, you need to personalize it by choosing the languages in which you want to listen to audio books and / or podcasts and your favorite categories for which you'd like faster access and suggestions. From now on, you can activate the subscription that will allow you to access the entire audiobook library.

Activation of a subscription may be delayed, however, having access to the library of podcasts and to listening to fragments (samples) of audio books, if available.

You agree to receive notifications from us at the email address provided when you registered your account, in your StrimStory account or push notifications (if applicable). All information and notifications we will send you through such electronic means, or by publishing on the site or in the StrimStory Applications, meet all legal requirements for written communications.

Art. 6 Subscriptions

The subscription allows access to the entire library of audio books, regardless of their languages but available only in countries agreed by our partners that transferred the right to make available to the public.

A subscription can be created online via the Site or via Google play for Android users.

The payment of the subscription is made monthly using a debit or credit card, its data being saved by the payment processor (Stripe or Google Play) in order to be able to automatically withdraw its equivalent value every month.

STRIMSTORY DOES NOT STORE ANY CARD DATA USED TO PAY THE SUBSCRIPTION.

StrimStory may refuse payment of the subscription and it is not required to inform you of the reasons for non-acceptance.

StrimStory reserves the right to cancel the subscription payments due to technical errors, as well as those which have erroneous prices due to technical errors.

You agree and understand that the price paid is for the use of the StrimStory Platform / Applications and access to the library of audio books and podcasts by streaming, without the possibility to copy or download the Content, and by making them available we fulfill in completely the contractual services related to the Subscription.

Art. 7 Cancel subscription

You can close a subscription at any time before the end of the applicable invoice period, and the closure will apply for the next period. For Users who purchased the subscription from the Site and want to close it, please visit the Subscription section of your account on the site, and choose the "Close subscription" option. Closing is immediate and confirmed by email. For Users who purchased the subscription from Google Play, follow the instruction from Google Play.

If you close your subscription, you will not receive a refund for the current invoice period, unless our refund policy allows.

In the event that all debit or credit cards associated with your account are denied payment of the Subscription or do not have sufficient funds, we will be able to close your subscription if you do not provide us with another valid card.

We will send you an e-mail informing to you of this, together with the time limit for wich you can provide another card or add money on any of the saved cards. If one of these two actions were taken and Stripe successfully debited the card before the subscription closes, your subscription will continue according to the original renewal date and not from the date the card was successfully debited. Closing the subscription does not entail closing the user account.

After cancellation, you will return to the pre-subscription status, where you can listen to podcasts and available audio book samples.

Art. 8 Delete StrimStory user account

Closing the user account is done from the site, by accessing the "Account details" section of your account. If you have an active subscription, you must first cancel your subscription, and then you can close your account.

Art. 9 Access to StrimStory Applications

Access to StrimStory Applications is permitted to any User in accordance with the Terms. Exceptionally and for justified reasons StrimStory reserves the right to restrict a User's access to Applications if it considers that the User's actions would violate the law, morals or good faith, and / or by his activity and conduct on the site or applications could harm StrimStory in any way. In such a situation, StrimStory will inform the User of the factual reasons that led to the restriction of his access.

To protect StrimStory Applications, the Site and information hosted on the Site, as a result of increased Internet traffic from an Internet network StrimStory reserves the right to require Users to enter captcha validation codes.

Since subscriptions are only paid for through online payments, StrimStory is not and cannot be held responsible for any additional costs incurred by the User, such as, but not limited to, the currency conversion fees charged by the user's card issuing bank.

All information used to describe the Content is used as a presentation and does not constitute a contractual obligation on the part of StrimStory. By way of example, but not limited to, the information used to describe the Content may include: text, images, audio or video files.

Art. 10 Rights and restrictions

You have the right to use the StrimStory Applications and site, to listen to the Content through online streaming only for your personal and non-commercial use using only the StrimStory Applications.

According to the law, you have the right to withdraw from contracts for the purchase of services within 14 days from the contract date, without giving a reason. The 14-day period is calculated from the moment the subscription is activated and in order to exercise this right you must inform us of this decision using the contact form in the StrimStory Applications or the contact from available on the Site, before the withdrawal period expires.

Once you have exercised your right of withdrawal, the contract between you and us terminates, your account will be deleted, you will no longer have access to StrimStory Content and Services and you will lose all benefits associated with customer account.

Any attempt to extract, download or copy audio books, podcasts or information provided through StrimStory Applications or the Site is strictly prohibited.

Distribution, copying or rental of information associated with the account for the benefit of another person or merchant is prohibited.

It is forbidden to provide your account credentials to another person.

It is forbidden to transfer the Subscription or any of the benefits of StrimStory services. We reserve the right to take all measures we deem necessary to prevent fraud and abuse, including the introduction of restrictions / limitations on the Services that may be accessed.

It is forbidden to try, assist, authorize or encourage others to violate, disable or cancel any of the security features or components that protect, prevent or otherwise restrict access to the Content or Services.

It is forbidden to present or display / broadcast (in part or in full) the Content in any public presentation, even if no fee is charged for it.

The deletion of watermarks, labels or other legal notices or intellectual property rights included in the Content is prohibited, and you should not attempt to conceal or alter the indications of the author or source of the Content.

It is forbidden to interact in inappropriate ways with Customer Service by e-mail or telephone, including but not limited to: verbal or written harassment, insults, threats.

Art. 11 Suggestions and complaints

As a sign of appreciation for our customers, we make constant efforts to provide quality services. We understand that in certain situations we may not meet the high standards of the services we offer and we invite you to send us any suggestions or recommendations that will help us identify the best solution for the situation. Thus, you can help us improve the Services and processes to the satisfaction of all Customers.

If you are dissatisfied with any aspect of our Services, please send us a complaint in this regard, providing as many details as possible that will allow us to resolve the issue as soon as possible. Please note that some issues may require the coordination of several parties involved in order to fully respond to the complaint and thus the resolution process may take longer. For any complaint, we encourage you to contact us as soon as possible and in any case, within 7 days from the event justifying the complaint. If we believe that the complaint is well-founded, we will be able to provide you with an answer to your problem or solution depending on each case.

Any suggestions, recommendations or complaints can be sent through the form available in the StrimStory Applications or on the Site in the Contact section.

To ensure that your concern has been fully addressed, you may receive an email inviting you to take part in a survey regarding how the raised issue was resolved.

Art. 12 Payments

Payment of the Subscription can be made online, with a VISA or Mastercard bank card using the Stripe secure payment processor form, incorporated in our website, or from Google Play only for Android users.

By entering your card details when activating your subscription, you agree to the terms and conditions applied by the payment processor.

All information entered in order to make a payment (card number and name written on it, card validity date, security code) will be stored and processed exclusively by Stripe or Google Play, and we do not request and will not have access to this data.

The payment will be made in EURO at the exchange rate of your issuing bank for that card. There is no additional charge for online bank card transactions.

Art. 13 Liability

THE APPLICATION AND SERVICES ARE PROVIDED TO YOU ON THE BASIS OF THE "AS IS" PRINCIPLE, OR "AS AVAILABLE", WITHOUT ANY REPRESENTATION OR APPROVAL AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

YOU EXPRESSLY AGREE THAT YOU ARE USING THE APPLICATION AND ACCESSING THE CONTENT AND SERVICES AT YOUR OWN RISK. WE WILL NOT BE LIABLE FOR INTERRUPTIONS, CONNECTION ERRORS, UNAVAILABILITY OR APPLICATION FAULTS.

TO THE EXTENT PERMITTED BY LAW, WE DO NOT WARRANT IN ANY WAY THAT THE APPLICATION, SERVICES, CONTENT OR COMMUNICATIONS TRANSMITTED BY US ELECTRONICALLY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE EXTENT PERMITTED BY LAW, WE (AND OUR EMPLOYEES, OFFICERS, DIRECTORS, AGENTS OR COLLABORATORS) SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT LOSS, AND FOR ANY DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS OR OPPORTUNITY, LOSS OR CORRUPTION OF DATA, LOSS OF REVENUE OF ANY KIND) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE STRIMSTORY APPLICATIONS OR ACCESS TO THE SERVICES.

WE RESERVE THE RIGHT TO MODIFY OR REMOVE VARIOUS SECTIONS OF THE STRIMSTORY APPLICATIONS OR TO CHANGE ITS FUNCTIONS OR THE SELECTION OF AUDIO BOOKS AND PODCASTS, IN WHOLE OR IN PART, AT ANY TIME, AND WITHOUT PRIOR NOTICE TO YOU. YOU UNDERSTAND THAT ANY SUCH CHANGES MAY CAUSE INTERRUPTIONS, AND YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY INTERRUPTIONS CAUSED BY THE IMPLEMENTATION OF CHANGES.

The content displayed is presented as an example, meaning that certain characteristics may differ from the images and descriptions presented (colour, features, dimensions, etc.). We are constantly concerned to present the Content as accurately and in as much detail as possible in order to comply as faithfully as possible with the descriptions presented. However, we do not guarantee that the description of the Content and the Site are error-free.

The information regarding the Content and those presented on the Site are displayed subject to possible typographical errors and / or technical errors. Thus, images, descriptions, or prices may contain errors and / or inconsistencies. We are not liable for any damages that the User may suffer as a result of the fulfillment of any obligation by StrimStory nor for any damages that may result from the use of the Content after accessing it.

By creating and using the account, the User:

  • assumes responsibility for maintaining the confidentiality of his account data (username and password) and is fully responsible for the activity carried out through his account;
  • fully, expressly and unequivocally accepts all the provisions of the Conditions in the updated version.

Your use of the StrimStory Site and Apps after account registration constitutes your acceptance of the updated versions of the Terms and Conditions and any changes to them.

StrimStory may decide at any time and for any reason, to suspend and / or make unavailable certain features of the Site and StrimStory Applications. Under no circumstances will StrimStory be liable for damages caused by such suspensions or interruptions or the unavailability of such functions or services.

Art. 14 Compensations

By using the StrimStory applications and accessing the services, you agree to indemnify and discharge us from liability, including any employee, director, administrator, agent, collaborator, our licensor or supplier, to the extent permitted by law in connection with any violation of these terms you are committing, as well as in connection with any claim against us or our employees, directors, our officers, directors, agents, contributors, licensors and suppliers, made by any third party arising out of your noncompliant use of the Apps and Services and/or submission of Content, including all claims, actions, proceedings, losses, costs (including legal expenses), incurred by us, our employees, officers, directors, agents or contributors.

Art. 15 Suspension or termination

La inițiativa StrimStory:

  • We reserve the right to suspend or terminate the Services, and to terminate any subscription in whole or in part, in our sole discretion and without notice. In the event of such suspension/termination, we may provide you with a refund proportionate to the number of suspended/unused days of your subscription;
  • In the event that you violate any of the restrictions present in Art. 10, or if we believe, in our sole discretion, that you have violated the Terms or applicable law, or if your conduct harms our or other Users' interests, or if we have reasonable cause to believe that you have engaged in abusive or fraudulent acts in connection with the Applications/Services, or if we decide to commence an investigation into such suspected violations, we may suspend/terminate your account or access to the StrimStory Apps and Services, and your rights under this Agreement will be suspended or terminated immediately without refund. We will send you a notice telling you the reason for such action, with the following exceptions: (i) where we have reasonable grounds to believe that the suspected violation could subject us to legal liability or could subject another person to liability, (ii) where the notice could harm or compromise an investigation or the operation of the Applications, (iii) where it could harm other Users or violate the law or the recommendations/guidelines of a particular authority. We also reserve the right to refuse you further registration on the Site;
  • We reserve the right to terminate your account or access to the StrimStory applications and services in the event of a lack of activity or 24 months from the last access to the account.
  • You may not use the StrimStory Apps for money laundering or other criminal activity. In the event of any violation or attempted violation of this limitation, we will permanently suspend your right to use the Apps and notify the appropriate authorities.

At your own initiative you may stop using the Applications and access the Services. To close/delete your account, you need to log in to the site and in the "Account details" section select the "Delete account" button.

Art. 16 Updates

The StrimStory Applications and the Content made available through them will require updates ("Updates") in order to fix certain bugs, increase the security of Users and the Content, and improve or add new features. Such Updates may be required both for the use of the StrimStory Applications and to modify Content that can be accessed and listened to. By accepting these Terms and using the StrimStory Apps, you agree to automatically receive Updates. You can manage Updates from your settings in Google Play and/or the App Store.

Art. 17 The effects of termination or suspension

Upon termination (by us or by you) or suspension of your contract, you will no longer be allowed to access your account, you will no longer be able to listen to the Content, and you will no longer have access to all customer benefits. In the event that we terminate the contract, you will remain responsible for all amounts due until the termination date.

Articles 10, 13, 14, 15, 20, 22, as well as any other sections and clauses of the Conditions, which either explicitly or by their nature shall have effect even after termination of the contract.

Art. 18 The effects of subscription cancellation

In the event that we cancel, in whole or in part, the subscription, we will be able to grant you a refund proportional to the number of unused days in the subscription.

Art. 19 Newsletter and advertising

The newsletter is a means of informing you by e-mail about StrimStory Content, Services and Applications, as well as about the promotions and campaigns carried out by StrimStory during a certain period. The newsletters are periodic and do not create any obligations for any of the parties regarding the information contained therein.

All newsletters are sent both directly by StrimStory and via specialised communication transmission services, respecting and ensuring the security and confidentiality of the information.

Any user has the possibility to express his/her consent to receive newsletters. The option to consent to receiving newsletters can be changed at any time by accessing the unsubscribe link within the newsletters, by changing the settings in your account or by contacting StrimStory.

Opting out of receiving newsletters shall in no way be deemed to be a waiver of consent to comply with and be bound by the Terms.

Art. 20 Intellectual and industrial property rights

StrimStory owns exclusive ownership rights to the StrimStory trademark and logo, the Site, the Apps and all enhancements, modifications, updates, customizations, derivative works and their copies, whether or not developed by us.

You are not granted any intellectual and industrial property rights owned by us (and where applicable, by our partners). Without limiting the foregoing, no StrimStory trademark may be used in connection with any product or service other than StrimStory in any way that could cause confusion between users and in any way that may discredit us.

Both Users and visitors of the Site are expressly prohibited from copying, using, modifying and / or altering, publishing and / or distributing, transferring to any other third party, any part of the Content (in whole or in part).

Art. 21 Force majeure

Any external event, unpredictable, absolutely invincible and inevitable, which makes impossible, totally or partially, the execution of any of the obligations of any party deriving from the Conditions will be considered force majeure and will exonerate the party invoking it from responsibility.

If within 30 days from the date of the force majeure event it does not cease, either party shall have the right to notify the other party of the full termination of the application of the Conditions without any of them being able to claim damages from the other.

Art. 22 Applicable law – jurisdiction

These Terms shall be governed by and construed in accordance with Romanian law. Any disputes between the parties in relation to these Conditions will be settled amicably, and if this is not possible, they will be settled by the competent courts of Bucharest. You agree that any dispute relating to these Terms or the use of the Services will be resolved individually, and not through a class action.

We reserve the right to make changes to the Terms at any time by uploading them in the revised version in the StrimStory Applications and on the Site. Your access to and continued use of the Site, StrimStory Applications and Services after such changes constitutes your agreement to comply with the amended terms.

If you do not agree to the changes to the Terms, you must stop using the StrimStory Applications and Services, and delete the account in accordance with Article 8 of the Terms.

These Terms and all your rights and obligations under them cannot be assigned or transferred without our prior written consent. You agree that we may transfer these Terms or any of our rights and obligations under them without your prior consent.

The parties agree that, if any of the provisions of these Conditions is declared void, illegal, invalid or inapplicable, in accordance with Romanian law, the other provisions of the Conditions will not be affected or prejudiced by them. The Parties agree to make every effort to amend any clause declared void, unlawful or unenforceable in order to make it valid, lawful or enforceable, while maintaining the best possible economic purpose of the Conditions.